Job Summary: The Front Desk Officer is responsible for receiving patients and visitors, managing inquiries, handling patient registration, scheduling appointments, and ensuring smooth communication between patients and hospital departments. The role requires professionalism, confidentiality, excellent communication skills, and strong customer service abilities.

Key Responsibilities: Patient Reception & Registration • Welcome patients, visitors, and clients politely and professionally. • Register new patients and update existing patient records accurately. • Verify patient information and documentation. • Direct patients to the appropriate departments or units. Appointment Management • Schedule, confirm, and reschedule patient appointments. • Manage daily appointment logs and clinic schedules. • Inform patients of delays, cancellations, or changes when necessary. Communication & Customer Service • Answer phone calls, emails, and walk-in inquiries promptly. • Provide accurate information about hospital services, visiting hours, and procedures. • Handle patient complaints calmly and escalate issues when necessary. • Maintain professional communication with patients, staff, and management. • Maintain proper filing and documentation of patient records. Billing & Payment Support • Assist patients with billing inquiries and payment directions. • Issue receipts or direct patients to the appropriate payment points. • Coordinate with accounts or HMO desk where necessary. Confidentiality & Compliance • Maintain confidentiality of patient information at all times. • Adhere to hospital policies, procedures, and ethical standards. • Ensure compliance with health and safety regulations.

Qualifications & Requirements • Minimum of HND/Bachelor’s Degree in Business Administration, Public Administration, Mass Communication, or related field. • Previous experience in customer service or hospital reception is an advantage. • Proficiency in Microsoft Office and hospital management software. • Good telephone etiquette and interpersonal skills. Qualified Candidates should send their CVs to [email protected] Using the position as the subject.