Qualification & Experience Mandatory ●Bachelor’s degree in STEM, Computer Science, Information Systems, Engineering, Business Administration, or related discipline ●Minimum of 8 years cognate experience in CRM, customer analytics, digital channels, or related roles ●At least 3 years in a leadership or senior management position ●ITIL Certification Desirable ●Experience supporting large-scale or highly regulated financial institution ●Master’s Degree in relevant field ●Other relevant professional certifications and qualifications ●Only shortlisted candidates will be contacted