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Vacancy for a Customer Service Officer
Elizabeth Maddeux Limited
Fulltime
Egbeda, Lagos
NGN 140,000 - 150,000
Job Description
Elizabeth Maddeux Limited is currently recruiting for the position of customer service representative, to join their team.
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Responsibilities
- Attend customers' enquiries and provide prompt, professional assistance.
- Assist customers with general pharmacy product enquiries and direct clinical questions to the Pharmacist where necessary.
- Support community management by engaging customers and responding to comments, messages, and enquiries across social media platforms.
- Build and maintain positive relationships with customers and online communities.
- Follow up with customers to improve satisfaction, retention, and overall customer experience.
- Assist with order processing, product enquiries, and customer follow-ups.
Requirements
- OND, HND, or Bachelor’s Degree in Business Administration, Marketing, Mass Communication, or a related field.
- 1-3 years experience as a customer service officer within pharmaceutical environment.
- Experience with community management and social media customer engagement.
- Excellent communication and interpersonal skills.
Method of Application:
Interested and qualified candidates should send their CV and portfolio to: [email protected] using "Customer Service Officer" as the subject of the mail.
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