ABOUT THE ROLE Jades Hotel is a hospitality establishment, offering accommodation and a range of hospitality and leisure services. The hotel features restaurant and bar services, room service, breakfast offerings, event/conference facilities, swimming pool and wellness facilities, among other guest amenities. Jades Hotel is seeking a professional, service-oriented and commercially aware Front Office Manager to lead its front office operations and ensure a seamless guest experience from reservation through check-out. The successful candidate will be responsible for maintaining high standards across the reception, reservations and guest services functions while ensuring efficient room allocation, accurate guest records, effective revenue management and strong coordination with other hotel departments. The Front Office Manager will be responsible for the overall management and performance of Jades Hotel's front office operations, including reception, reservations, guest services, room allocation, check-in and check-out, guest accounts and front office administration.

KEY RESPONSIBILITIES • Manage the day-to-day operations of the hotel's front desk, reception and guest services functions. • Oversee guest arrival, check-in, room assignment, check-out and departure procedures. • Ensure guests receive professional, prompt, courteous and personalized service from arrival through departure. • Establish and maintain high standards for guest interaction and front office service delivery. • Oversee the hotel's reservation processes and ensure reservations are accurately captured and managed. • Monitor room occupancy, room availability and booking patterns. • Ensure accurate preparation and maintenance of guest accounts. • Monitor front office billing and payment processes to ensure accuracy. • Supervise, train and coordinate all front office staff. • Prepare staff schedules and ensure adequate manpower coverage across shifts.

QUALIFICATIONS • Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, Tourism Management or a related discipline. • Minimum of 3–5 years' progressive experience in hotel front office or guest services operations. • Previous experience in a supervisory or managerial front office position is required. • Demonstrated experience managing reception, reservations, guest services and room allocation. • Strong knowledge of hotel front office procedures and guest service standards. • Experience using hotel Property Management Systems (PMS) is required; knowledge of systems such as Opera, Protel, Cloudbeds or similar platforms is an advantage. • Experience with online booking platforms/OTAs is an advantage. • Demonstrated experience supervising, training and developing hospitality teams. • Strong understanding of hotel occupancy, basic revenue-management principles. • Good knowledge of cash handling, guest billing and front office financial controls. KEY SKILLS & COMPETENCIES • Strong leadership and people-management skills. • Excellent customer service orientation. • Strong knowledge of front office and hotel operations. • Excellent guest-relations and complaint-resolution skills. • Strong communication and interpersonal skills. • Strong organizational and time-management skills. • Good problem-solving and decision-making ability. IDEAL CANDIDATE • The ideal candidate is a hands-on, service-oriented and commercially aware hospitality professional who understands that successful front office management requires more than supervising reception staff. They should be capable of balancing excellent guest experience with operational efficiency. • The ideal candidate must have experience working in the same role, in a hotel, ideally in Abuja, Port Harcourt, Lagos or other major cities in Nigeria APPLICATION To apply for this position, send in your CV and cover letter to the below email address with the subject of the email being “Front Office Manager – Jades Hotel” [email protected]