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Vacancy for a Whatsapp Customer Service Officer
FMR Agency
Fulltime
Remote
NGN 100,000 - 150,000
Job Description
We are hiring a highly responsive, emotionally intelligent and result-driven WhatsApp Customer Service Executive to manage daily customer enquiries from ads and other channels, build trust quickly, guide customers to the right products, and convert conversations into sales.
Responsibilities
Respond to all WhatsApp enquiries promptly and professionally
Convert daily inbound leads from ads into paid orders
Guide customers on product selection, especially shade matching for foundation
Handle objections confidently and close sales without sounding pushy
Follow approved scripts, pricing, delivery information and brand policies
Upsell and cross-sell relevant RLG Cosmetics products
Maintain accurate follow-up with interested customers until conversion
Escalate complaints properly while protecting brand image
Keep chat records organized and updated
Requirements
To apply for position of WhatsApp Customer Sales Closer at FMR Agency, interested and qualified candidates should;
Send their CV to: [email protected] using Job Title as the subject of the mail
For Instagram Customer Sales Closer at FMR Agency, interested and qualified candidates should;
Send their CV to: [email protected] using “Instagram DM customer sales closer” as the subject of the mail.
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