Our client is seeking a proactive and results-oriented Outlet Manager to oversee
the day-to-day operations of its retail outlet at Maryland Mall. The successful candidate will
be responsible for ensuring the smooth running of the store by managing sales operations,
inventory, stock movements, customer experience, staff performance, and overall
operational efficiency.
The Outlet Manager will implement initiatives that improve store performance, enhance customer satisfaction, and support business growth while ensuring the store consistently meets its sales and operational objectives.

Access Remote and Full time Vacancies on our Channel as they break!

Store Operations
● Manage the day-to-day operations of the retail outlet to ensure smooth business activities.
● Ensure the store maintains high operational and customer service standards.
● Supervise opening and closing procedures and ensure compliance with company policies.
● Maintain a clean, organized, secure, and professional retail environment.

Sales Operations
● Ensure achievment of daily, weekly, and monthly sales targets.
● Monitor daily sales performance and recommend initiatives to improve revenue.
● Identify opportunities to increase customer traffic, conversion rates, and repeat
business.
● Ensure effective merchandising and product displays to maximize sales opportunities.

Inventory & Stock Management
● Take full responsibility for inventory accuracy and stock accountability.
● Receive incoming gadgets and accessories, verifying deliveries against purchase
orders, supplier invoices, and delivery notes to ensure quantity and product
accuracy.
● Ensure all received products meet company quality standards before acceptance into
inventory.
● Maintain accurate stock records and ensure all inventory movements are properly
documented.
● Conduct regular stock counts and reconcile inventory discrepancies.
● Coordinate stock replenishment and minimize stock shortages or overstocking.
● Implement controls that reduce stock loss, theft, or damage.

Team Leadership
● Supervise, coach, and motivate store employees to deliver excellent customer
service.
● Allocate daily responsibilities and monitor staff productivity.
● Conduct performance reviews and provide ongoing coaching and development.
● Foster a collaborative, customer-focused, and accountable work environment.

Customer Experience
● Ensure customers receive exceptional service throughout their shopping experience.
● Handle escalated customer enquiries and complaints professionally.
● Develop initiatives that improve customer satisfaction and encourage repeat
business.

Business Improvement
● Monitor store performance and identify opportunities to improve operational
efficiency.
● Provide practical recommendations to the CEO on improving store operations,
customer service, product offerings, and overall business performance.
● Stay informed on competitor activities, customer preferences, and retail trends
within the technology market.

Reporting
● Prepare daily, weekly, and monthly operational reports.
● Monitor sales performance, inventory levels, and key operational metrics.
● Provide accurate operational updates and recommendations to management.
 

• Bachelor's Degree or HND in Business Administration, Marketing, Operations Management, Supply Chain Management, or a related discipline.
• 3–4 years' experience managing retail operations, preferably within consumer electronics, IT gadgets, mobile devices, computers, or technology retail.
• Demonstrated experience leading retail teams and managing store operations.
• Strong experience in inventory, stock management, and procurement.
• Familiarity with computer hardware, basic computer troubleshooting and repairs, and technology products.
• Experience using retail POS and inventory management systems is an advantage.
• Strong organizational, communication, and customer service skills, with the ability to work in a fast-paced retail environment.

The Headhunters Group (THG) specializes in sourcing top-tier talent for high-level, hard-to-fill positions. We partner closely with organizations to identify and secure the best candidates for their most critical roles. 

Our rigorous vetting process ensures that every candidate we present meets the highest standards of expertise, experience, and leadership potential, enabling our clients to make confident, strategic hires that drive long-term business success.