We are seeking an experienced and strategic Chief Operating Officer (COO) to lead the organization’s day-to-day operations and drive safe, efficient, scalable and high-quality diagnostic services across multiple centers.

 

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• Translate corporate strategy into annual operating plans, centre targets and service standards.
• Oversee multi-center operations, service delivery, patient experience and operational efficiency.
• Drive quality management, regulatory compliance, accreditation readiness and CAPA closure.
• Improve turnaround times, patient waiting times and complaint resolution.
• Manage budgets, operating costs, working capital and capital expenditure.
• Drive commercial growth through partnerships, payer/corporate-client models, new services and center expansion.
• Lead workforce planning, performance management, leadership development and succession.
• Oversee technology, data, laboratory/radiology/ERP/CRM systems and reporting dashboards.
• Ensure equipment uptime, preventive maintenance, inventory availability and supply-chain efficiency.
• Maintain risk management, HSE, business continuity, data privacy and regulatory compliance.
• Provide regular operational and performance reports to the GCEO and Board.

• Bachelor’s degree in Business, Healthcare Management, Medicine, Laboratory Science, Engineering, Finance or a related field. 
• Postgraduate qualification is an advantage.
• 12–15+ years of progressive operational leadership experience with at least 5 years managing multiple sites, functions or a substantial business unit.
• Experience in diagnostics, healthcare or another regulated service environment.
• Strong knowledge of quality management, patient safety, regulatory compliance and process improvement.
• Proven experience improving operational efficiency, turnaround time, customer experience, productivity and cost management.
• Strong commercial, financial, strategic and people-management skills.
• High integrity, executive presence and strong decision-making ability.
  
  Key Performance Areas
  Success will be measured against revenue and operating-margin delivery, cost control, turnaround time, patient experience, equipment uptime, quality and CAPA compliance, regulatory/HSE compliance, workforce productivity, strategic milestones and commercial growth.

Interested candidates should send their CV to [email protected]

Salary: Open to Negotiation

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