Ensuring a positive and professional client service experience. Customer onboarding and account opening. KYC validation and regulatory compliance checks.

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• Ensuring a positive and professional client service experience.
• Customer onboarding and account opening.
• KYC validation and regulatory compliance checks.
• Account upgrades and maintenance requests.
• Card issuance support and card lifecycle management.
• Resolution of customer inquiries, complaints, and service requests.
• Customer education and adoption of MoMo products and digital channels.
• Operational reporting, documentation, and audit support.
• Escalation and resolution of customer and operational issues

• Minimum of OND in any related field.
• Minimum of 2 year’s experience as a client services representative
• Must have experience in the banking sector as a customer service or a client service representative
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.

How to Apply

Click the link below to apply

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Avetium Consult is a leading  Business Technology Solutions (BTS) and  Business Process Outsourcing (BPO) company based in Lekki, Lagos, Nigeria. The company, founded in 2017, specializes in providing secure, scalable services across various sectors, including finance, healthcare, and telecommunications.