Contact Center Officer (Multilingual) 😊 Industry: Banking Location: Victoria Island, Lagos Employment Type: Full-Time Salary: ₦500,000 Gross Are you an experienced Contact Center professional with excellent communication skills? We are looking for a Contact Center Officer who is fluent in English, Hausa, Igbo, and Yoruba to deliver exceptional customer service in a fast-paced banking environment.

Key Responsibilities •⁠ ⁠Handle inbound and outbound customer calls professionally and efficiently. •⁠ ⁠Respond to customer inquiries and provide accurate information on products and services. •⁠ ⁠Resolve customer complaints and escalate complex issues where necessary. •⁠ ⁠Maintain high standards of customer service and professionalism. •⁠ ⁠Accurately document customer interactions using CRM/contact center systems. •⁠ ⁠Meet established KPIs, including call quality, productivity, customer satisfaction, and service levels. •⁠ ⁠Ensure compliance with the bank's policies, procedures, and regulatory requirements. •⁠ ⁠Collaborate with team members and other departments to ensure prompt issue resolution. •⁠ ⁠Support customers in English, Hausa, Igbo, and Yoruba as required.

Requirements •⁠ ⁠Bachelor's degree in any relevant discipline. •⁠ ⁠Minimum of 3 years' experience in a contact center environment. •⁠ ⁠Fluency in English, Hausa, Igbo, and Yoruba is mandatory. •⁠ ⁠Excellent verbal and written communication skills. •⁠ ⁠Strong customer service, problem-solving, and conflict-resolution skills. •⁠ ⁠Proficiency in Microsoft Office Suite and CRM/contact center systems. •⁠ ⁠Ability to work in a fast-paced, target-driven environment.

📩 How to Apply Interested and qualified candidates should apply using the link below: Only candidates who meet the stated requirements will be contacted.