The Customer Finance Representative (CFR) is responsible for following up with customers with outstanding payments, encouraging timely repayment, resolving overdue accounts, and improving the company’s overall collection performance.

The role requires regular customer engagement through phone calls and field visits, accurate reporting, and effective follow-up on payment commitments.

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Customer Follow-up:

• Contact customers with outstanding payments through home visits.
• Understand the reasons for delayed payments and agree on realistic payment arrangements.
• Maintain professional and respectful relationships with customers.

Collections:

• Drive daily and weekly collections from assigned customers.
• Follow up on customers who have promised to make payments.
• Ensure all payment commitments are properly tracked and converted into actual payments.
• Focus on high-priority overdue accounts and customers with significant outstanding balances.

Account Resolution:

• Identify customers who can be successfully resolved and prioritize them.
• Escalate difficult or high-risk accounts to the Zonal Team Lead where necessary.
• Resolution of PAR 30+, PAR 60+, cancelled, and other assigned accounts.

Field Activities:

• Conduct regular field visits to locate and engage customers.
• Visit customers within assigned communities and locations.
• Work with local agents and community contacts to improve customer reach and collections.

Reporting:

• Submit daily collection and field activity reports.
• Provide accurate information on:
  • Customers contacted
  • Customers visited
  • Amount collected
  • Accounts resolved
  • Payment promises
  • Outstanding commitments
• Ensure all customer information and resolutions are properly reported.

Agent/Team Collaboration:

• Work closely with Sales Agents, CFRs, Team Leads, and the Zonal Team Lead to achieve collection targets.
• Share useful customer information that can support account resolution.
• Participate in collection drives and promotional campaigns.

Customer Service:

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• Communicate with customers professionally and respectfully.
• Explain outstanding balances and payment expectations clearly.
• Handle customer concerns and complaints appropriately and escalate unresolved issues when required.

Key Performance Indicators (KPIs)
The Collection Agent will be measured based on

• Daily and monthly collection amount
• Number of accounts resolved
• Promise-to-pay conversion rate
• PAR reduction
• Number of successful customer contacts
• Field visit effectiveness
• Recovery of overdue accounts
• Accuracy and timeliness of reports
• Compliance with company collection policies

• Minimum of a National Diploma (OND) or HND

Experience:

• Basic Technical Training in electrical or electronics engineering, renewable energy, or a related field (e.g., vocational training).
• Hands-on experience (even if informal or through internships) with electrical components, wiring, and troubleshooting.
• Familiarity with solar energy systems, especially solar home systems (SHS), including batteries, charge controllers, and solar panels.
• Experience using basic tools such as multimeters, screwdrivers, soldering irons, and other diagnostic equipment.
• Ability to work in a workshop environment and follow standard operating procedures.
• Customer service exposure or experience in a technical support role is a plus, especially in handling customer devices or complaints.
• Ability to follow repair procedures and safety protocols in a workshop or technical environment

Knowledge and skills:

• Previous experience in collections, sales, customer service, microfinance, fintech, or PAYGo is an advantage.
• Good communication and negotiation skills.
• Ability to work in the field and travel within assigned locations.
• Basic knowledge of smartphones and data-entry applications.
• Ability to speak English and Hausa is an advantage.
• Must be target-driven, disciplined, honest, and results-oriented.

How to Apply:

To apply for the Entry Level Jobs at Ignite Energy Access Nigeria Limite, interested and qualified candidates should;

• Send their CV to: [email protected] using the Job Title and Location as the subject of the email.

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Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 12 countries and serving over 15million people.