At Puffy.com, a $1Billion+ e-commerce brand, you'll own the CEO's personal operations across lifestyle experiences, research, provider relationships and calendar coordination. Reporting directly to the CEO, you'll take requests from clarification to completion within agreed priorities and approved boundaries. This is a hands-on role combining AI-led research and planning with personal judgment, discretion and reliable execution, freeing the CEO to focus on scaling the business.

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Personal Operations Responsibilities

• Deliver tailored experiences: Secure coveted reservations, coordinate exclusive event access and design experiences suited to the CEO’s preferences. Use AI to develop options and draft itineraries, then personally verify availability, details and terms and carry the booking through to completion.
• Turn ambiguity into a recommendation: Break down unclear requests, research unfamiliar subjects and define relevant selection criteria. Use AI to develop research plans, synthesize findings and produce a concise recommendation; independently verify material claims, explain trade-offs and recommend the best option rather than simply presenting comparisons.
• Build trusted provider relationships: Develop and maintain a dependable network across lifestyle, wellness, automotive and home services. Use AI to organize non-sensitive research into provider summaries, then personally vet providers, build relationships and keep usable records of service quality and alternatives.
• Anticipate and coordinate needs: Manage the personal calendar, appointments, preferences and follow-ups proactively. Use approved AI workflows to draft schedules and checklists with appropriate data safeguards, then verify timing, dependencies and commitments yourself.
• Close the loop: Own each request from inception to completion, resolve obstacles independently within approved boundaries, coordinate providers and maintain clear confirmations and status updates until the outcome is delivered.

Personal Operations Outcomes

• Decisions made easier: Deliver concise, verified recommendations that match the CEO’s preferences and make the best option clear.
• Dependable execution: Keep bookings, appointments and personal requests accurate, confirmed and followed through, with credible alternatives when plans change.

What you must demonstrate

• Relevant experience: 2-3 years of experience in personal assistance, concierge services, lifestyle management, hospitality or executive assistance focused on exceptional execution.
• Research judgment: The ability to break down ambiguous requests, investigate unfamiliar subjects, define selection criteria, use AI effectively, independently verify findings and recommend the best option with clear reasoning.
• Polished  communication: Professional communication that represents a CEO well, builds trusted provider relationships and works comfortably in premium service environments.
• Resourcefulness and detail: Practical problem-solving, meticulous attention to detail and reliable follow-through without missed commitments.
• Discretion: Responsible handling of confidential personal information and sound judgment when  communicating with providers or using AI tools.
• AI workflow capability: Demonstrated ability to build and test reusable AI workflows for recurring research and coordination requests. Carry relevant preferences and constraints between requests, verify consequential outputs, handle exceptions and improve the workflow to reduce manual effort while maintaining accuracy and discretion.
• Technical confidence: Proficiency in Google Workspace, quick adoption of new systems and personal ownership of AI-produced work and its validation.
• Must be willing to work extended hours and weekends as needed.

Additional advantages

• Languages: Fluency in Russian or Armenian alongside English, strongly preferred for seamless coordination.
• Provider network: An established network of trusted premium service providers.
• Coordination tools: Experience with Asana or project management tools.
• Relevant environments: A background in luxury hospitality, lifestyle management or family office environments.

Resources Provided:

You’ll have access to our latest company-provided AI tools, including ChatGPT and Claude, multiple AI agents, bots, plugins, AI projects, and automations through platforms such as n8n. You’ll also receive the department tools, relevant data, assets and specialist support needed to deliver your work. We expect you to use these resources to automate routine work and deliver high-quality results quickly.

Compensation:

Base salary up to USD $66,000 plus a monthly performance bonus of up to 10%, with comprehensive benefits included.

How to Apply

Click the link below to apply

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