Job Vacancy: IT Support Officer (Male/Female) Position: IT Support Officer Location: Ajah / Lekki Axis, Lagos (Island) Employment Type: Full-Time Salary: ₦250,000 Gross Monthly About the Role We are seeking a proactive and technically skilled IT Support Officer to provide first-line technical support and ensure the smooth operation of our organization's IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining IT systems, supporting end-users, and ensuring optimal system performance.

Key Responsibilities Provide first-level technical support to employees for hardware, software, network, and system-related issues. Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment. Troubleshoot and resolve system, network, and connectivity issues in a timely manner. Set up and manage user accounts, email accounts, and access permissions. Monitor and maintain computer systems, servers, and network infrastructure. Perform routine system updates, backups, and security checks. Maintain IT asset inventory and documentation. Support the deployment and implementation of new software and hardware solutions. Escalate complex technical issues to external vendors or higher-level support when necessary. Ensure compliance with IT policies, procedures, and cybersecurity best practices. Provide user training and guidance on IT systems and applications.

Requirements Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field. Minimum of 2 years' experience in an IT Support, Help Desk, or Technical Support role. Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certifications, or related certifications will be an added advantage. Technical Skills Good understanding of Windows operating systems and Microsoft Office 365. Basic knowledge of networking concepts, including LAN, WAN, Wi-Fi, TCP/IP, and VPNs. Experience with hardware troubleshooting and maintenance. Familiarity with antivirus, cybersecurity, and data backup solutions. Knowledge of cloud-based applications and collaboration tools is an advantage. Competencies Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple support requests. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Customer-service-oriented mindset. Interested candidates should forward their resumes to [email protected] with the title IT SUPPORT