The Quality Assurance Supervisor ensures overall compliance with quality standards and representations on the eCommerce platform. The Officer is responsible for reviewing and approving of new stores along with products data and specifications including dimensions and weights of each product.

The Quality Assurance officer is responsible for ensuring that products and services on the eCommerce platform meet the standards as articulated in the company policy. Their duties include maintaining strong overall quality control with respect to reliability and performance of merchants, quality of the products and services advertised, customer satisfaction, store imagery, descriptions and categorizations and maintaining up to date KYC information on all merchants.

Access Remote and Full time Vacancies on our Channel as they break!

Advertise your Events and Products on Freebyz and Partner Websites for Free

• Review and approve new stores and product listing ensuring that they are compliant with our guidelines.
• Reviews KYC data of merchants and ensue that they are complete at the earliest possible time.
• Monitor product presentation on our platform to ensure conformance to standard
• Ensure product presentation conformity on the platform, bitMARTe
• Ensure advertised products meet customer expectations and demand
• Conducting spot-checks for product legality
• Communicate the results of inspections and put forward corrective suggestions to supervisor
• Write reports to document deficiencies and make recommendations
• Supporting process improvements throughout the testing and quality assurance processes.
• Oversee the KYC requirements for merchants, review submissions and update merchant status
• Ensure the Control Tower is tracking all orders to ensures the timely processing and fulfilment of all orders placed on the bitMARTe platform
• Conducts inspection of physical products, digital products and services is part of the job responsibility with the obligation to report and document findings.
• They are responsible for ensuring that service standards are maintained for all business operational teams.
• Supervises the Quality Assurance Officer within their team
• Supervises the Control Tower Officers
• Conduct audit of Merchants products and other information on the platform
• Conducts audits of internal departments for compliance to Standard Operating procedures
• Recommends to Management improvement actions.

• Bachelor's degree in a related field preferred
• A minimum of 7-8 years of post-graduation working experience with most of the time in reputable organizations that are process orientated
• Working knowledge of eCommerce products and services
• In-depth understanding of industry standards and company policies
• Good customer focus
• Sharp attention to detail
• Strong analytical and problem-solving skills
• Meticulous and diligent attributes
• Great team player with the ability to work with minimal supervision

How to Apply

Click the link below to apply.

___ SPONSORED___

Are you not tired of likes and comments without rewards? 

Earn gifts and coins from your post on Payhankey. 

Payhankey is your content monetization App as a creator.

On Payhankey, you just create posts and share with your friends to gift you.

On Payhankey, you don't need to go LIVE or have followers to earn from your posts. You can also create Paid Communities where people pay you to access your premium content.

This is the social media we need now. A reward for your DATA.

Bye bye to wasting time on other social media that doesn't pay you

Try out PAYHANKEY TODAY

___ SPONSORED___