To manage overdue loan accounts, maximize recoveries, and protect portfolio quality through structured
customer engagement, accurate documentation, and timely escalation.

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• Monitor assigned loan accounts daily and identify missed, late, or at-risk repayments promptly.
• Contact customers through approved telephone, digital, office-based, and field recovery channels to secure repayment commitments.
• Conduct field visits when required and when approved transportation to customer locations is provided.
• Negotiate practical, realistic repayment arrangements within approved Company policy and escalate exceptions for management approval.
• Maintain complete, accurate records of all recovery actions, customer commitments, payments,
  disputes, and follow-up dates.
• Work with Credit, Operations, Finance, Legal, and Loan Sales teams to resolve repayment issues and
  recommend appropriate recovery or write-off action.
• Handle all customer interactions with fairness, professionalism, and full compliance with the Company's debt-collection and customer-treatment standards.

• OND/HND/Bachelor's degree in Business Administration, Banking & Finance, Law, or a related field.
• Minimum of 2 years' experience in loan recovery, debt collection, credit control, or a related collections role within a lending or financial-services business.
• Working knowledge of Nigerian consumer-lending and debt-recovery practice; exposure to amicable
  and legal recovery routes is an advantage.
• Track record of meeting recovery/collection targets in a structured environment.

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