A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• OND/HND holders ONLY
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Not More than 30years of age

How to Apply

To apply for the position of Customer Service Officer at Stresert Services Limited, interested and qualified candidates should;

Forward their CVs to: [email protected] using the position as the subject of the email.

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StreSERT Services Limited is a professional services and human capital consulting firm that offers high-quality, “stress-free” business support and integrated solutions to corporate organizations. Established in 2006, the company specializes in areas such as HR outsourcing/managed staffing, executive search and recruitment, training and development, and expatriate management.