As the Reservations & Ticketing Officer, you will be responsible for managing flight reservations, ticket issuance, and customer inquiries while ensuring compliance with airline fare rules and IATA regulations to deliver exceptional customer service.

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• Process flight reservations, ticket issuance, reissuance, and refunds in line with customer requests and airline policies
• Provide customers with accurate fare quotations, itinerary details, and information on fare rules and restrictions
• Monitor ticketing time limits, BSPLink refunds, and ensure compliance with IATA regulations
• Prepare daily, weekly, and monthly sales and activity reports for  management and corporate clients
• Supervise reservation and ticketing activities to ensure high service standards and customer satisfaction

• Bachelor’s Degree or HND in any relevant field
• 2 – 4 years of experience in reservations and ticketing within the travel industry
• Strong knowledge of GDS systems (Amadeus, Galileo, or Sabre) and IATA regulations
• Excellent customer service, communication, and problem – solving skills
• Ability to work under pressure and manage multiple tasks effectively.

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