Our client, a hospitality and serviced apartment business in Port Harcourt, is seeking an experienced and proactive Manager to oversee its daily operations and overall business performance.

The successful candidate will be responsible for managing guest experiences, driving occupancy and revenue, supervising staff, maintaining property standards and ensuring efficient operations. The ideal candidate must have strong hospitality management experience and the ability to deliver excellent guest service while driving business growth.

Key Responsibilities

Oversee the daily operations of the serviced apartments, ensuring efficient service delivery and high hospitality standards.

Develop and implement strategies to increase occupancy, bookings, revenue and profitability.

Manage reservations, room rates, booking platforms and corporate accommodation accounts.

Ensure excellent guest experiences, including check-in, check-out, personalised services and prompt resolution of complaints.

Supervise housekeeping, laundry, food and beverage services, and general property maintenance.

Ensure apartments, facilities, furniture and equipment are properly maintained and presented to premium standards.

Recruit, train, supervise and manage staff performance, attendance and productivity.

Manage budgets, operating expenses, daily sales reconciliation and financial records.

Oversee inventory, procurement, supplier relationships and cost control.

Develop marketing initiatives and corporate partnerships to attract new guests and encourage repeat bookings.

Monitor guest feedback, online reviews and competitor activities to improve service delivery.

Ensure compliance with health, safety, hygiene and relevant hospitality regulations.

Prepare and submit regular operational, financial and performance reports to management.

Requirements and Qualifications

Bachelor's degree in Hospitality Management, Business Administration or a related discipline. A professional hospitality qualification is an added advantage.

Minimum of 5 years' experience in hospitality operations, hotel management or serviced apartment management, with at least 2 years in a managerial role.

Proven experience in managing hotel or serviced apartment operations, reservations and guest relations.

Strong understanding of occupancy management, revenue generation, budgeting and cost control.

Experience in staff supervision, inventory management, procurement and property maintenance.

Good knowledge of property management systems, booking platforms and Microsoft Office.

Excellent leadership, communication, negotiation and interpersonal skills.

Strong organisational, analytical and problem-solving abilities.

Excellent customer service skills and attention to detail.

High level of integrity, professionalism and accountability.

Application Process

Interested and qualified candidates should send their updated CV to [email protected] using Hospitality / Serviced Apartment Manager – Port Harcourt as the email subject.