The Customer Experience Unit is looking for a bright, highly motivated and disciplined Stock Holding Officerwith a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. IEA Nigeria prides itself on always putting the customer first; the Stock Holding Officer will be at the forefront of providing world-class customer service to our SmartLife customer across Nigeria. As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

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• Always provide excellent customer service to all IEA Nigeria customers.
• Attract new and existing customers to the Service center.
• Supervise the movement & stock count of IEA Nigeria inventory to and from the Service Center.
• Provide periodic reports on customer engagement and stock count to Service Center Team Lead.

Deliverables and Activities
Customer Engagement:

• Customer Liaison: Serve as a liaison between the customer and IEA
• Information Accuracy: Always provide accurate product information to customers and neveroversell or lie to customers about our product capabilities
• Courtesy Calls: Make courtesy calls to IEA customers as requested
• End-to-end Experience: Ensure all IEA customers have a great end-to-end customer experience

Problem Solving:

• Resolve Customer Queries: Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose Technical Issues: Diagnose technical issues with the customer units and support in theswapping process
• Escalation to Manager: Escalate issues or questions to manager if you cannot resolve them

Data Management:

• Inventory Reporting: Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
• Data Entry: Always enter accurate and honest information into the IEA data systems. Ensure data entry is high quality so that data can be used to better serve our customers
• Customer Feedback Data: Help collect data on Customer feedback and satisfaction

Inventory Management:

• Unit Inventory: Supervise and monitor the collection and disbursement of sales and service unitinventory (including accessories) in the Service Center

Product Development:

• Assist with product development through conducting field tests and surveys when required

• Degree or Diploma in a relevant field from a recognized institution

Experience:

• 1-2 years’ experience in customer service and inventory management

Knowledge and skills:

• Critical thinking and good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with computers including Microsoft Office packages and other Google products suchas Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who can work independently.
• Ability to establish and maintain effective working relationships with internal andexternal customers.
• Demonstrate a high level of professionalism and integrity.
• Working knowledge of IP networking and configuration
• Good people skills
• Ability to organize, multi-task and prioritize tasks
• Ability to make recommendations to effectively resolve problems or issues.

How to Apply:

To apply for the Entry Level Jobs at Ignite Energy Access Nigeria Limite, interested and qualified candidates should;

• Send their CV to: [email protected] using the Job Title and Location as the subject of the email.

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Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 12 countries and serving over 15million people.