Job Summary The Client/Account Manager serves as the primary point of contact between the agency and its clients, ensuring the successful planning, execution, and delivery of marketing and advertising projects. The role is responsible for building strong client relationships, Influencer management, understanding business objectives, coordinating internal teams, managing project timelines and budgets, and ensuring campaigns meet client expectations while contributing to agency growth and profitability.

Key Responsibilities Serve as the primary liaison between clients and the agency. Build, maintain, and strengthen long-term client relationships. Influencer management. Understand clients' business objectives, target audience, and marketing goals. Receive, interpret, and develop comprehensive creative briefs for internal teams. Coordinate with the Creative, Strategy, Media, Production, Digital Marketing, and Social Media teams to ensure seamless project execution. Develop project timelines, budgets, and work plans while ensuring deadlines are met. Monitor campaign progress and provide clients with regular status updates and performance reports. Present campaign concepts, proposals, and completed projects to clients. Manage client expectations and proactively resolve concerns or issues. Identify opportunities for account growth through upselling and cross-selling agency services. Prepare quotations, proposals, contracts, and scopes of work. Ensure projects are delivered within approved budgets and profitability targets. Coordinate campaign launches and oversee quality assurance before client delivery. Collaborate with the Business Development team during pitches and proposal presentations. Monitor market trends and competitors to provide strategic recommendations to clients. Maintain accurate records of client communications, project documentation, and approvals.

Required Qualifications Bachelor's degree in Marketing, Mass Communication, Business Administration, Advertising, Public Relations, or a related field. Minimum of 3–5 years' experience in account management, client services, advertising, marketing, or media. Experience working in a marketing, advertising, branding, or multimedia agency is highly preferred. Professional certifications in project management, marketing, or client relationship management are an added advantage.