Job Summary The Head of Business Operations is responsible for overseeing the day-to-day business operations of the agency and ensuring that all business functions operate efficiently, profitably, and in alignment with the organisation's strategic objectives. The role involves coordinating business development, client servicing, project delivery, resource allocation, financial performance, operational processes, and cross-functional collaboration across the agency's creative, production, media, marketing, and administrative teams. The ideal candidate will be a commercially minded and strategic leader with strong operational, business development, project management, and people-management capabilities. They must be able to translate business objectives into actionable plans while ensuring excellent service delivery and sustainable business growth.

Key Responsibilities Business Strategy & Operations Develop and implement operational strategies that support the agency's short- and long-term business objectives. Business Development & Revenue Growth Drive business growth initiatives and identify new revenue-generating opportunities. Develop and maintain relationships with prospective and existing clients, partners, vendors, and other key stakeholders. Client & Account Management Ensure that clients receive consistent, timely, and high-quality service across all projects. Oversee key client relationships and act as an escalation point for major client concerns. Project & Resource Management Oversee the effective planning and execution of agency projects from brief to completion. Ensure appropriate allocation of people, budgets, equipment, and other resources across projects. Financial & Commercial Management Work with the Finance team to monitor revenue, expenses, budgets, cash flow, and profitability. Track the financial performance of projects, accounts, and business units. Reporting & Business Intelligence Develop and maintain operational dashboards and performance reports. Track key business metrics including revenue, profitability, client retention, project completion, productivity, and business development performance. Vendor & Partner Management Oversee relationships with external vendors, freelancers, production partners, media partners, and service providers. Support the negotiation of commercial terms, contracts, and service-level agreements. Risk Management & Compliance Identify operational, financial, commercial, and project-related risks. Develop and implement appropriate mitigation strategies.

Qualifications & Experience Bachelor's degree in Business Administration, Marketing, Management, Economics, Communications, or a related field. MBA, professional business qualification, or relevant industry certification is an advantage. 7–10 years of relevant professional experience, with at least 3–5 years in a managerial or leadership position. Previous experience in an advertising agency, marketing agency, media company, creative agency, or related professional services environment is highly desirable. Proven track record of managing business operations, teams, clients, projects, and commercial objectives. Demonstrated experience in business development, client management, budgeting, and revenue growth.