We are seeking an experienced Employee Service Officer to join our outsourcing team. The successful candidate will be responsible for managing, monitoring and providing exceptional support to our outsourced employees. If you have what it takes, we would love to meet you.



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• Ensure all employee profiles are created, and fully onboarded on the company’s Employee Management Software. Also, ensure that all correct documents are fully uploaded.
• Ensure that appropriate offer letters are generated in line with the SLA with respective client
  Employee Relationship Management:
• Maintain an up to date database of all employees
• Attend to all employees’ enquiries, calls, mails on loans, vacations, offer letters.
• Manage employees’ relations bothering on deployment, compensation, disciplinary action, conflict resolution and interpretation/application of policies and procedures.
• Plan and facilitate periodic village meetings with employees.
• Manage the official WhatsApp groups with proper engagement of staff.
• Conduct periodic feedback survey on the quality of the company’s service to outsourced employees.
  Client Relationship Management:
• Manage clients’ audit enquiry, query, and periodic assessment.
• Prepare monthly/quarterly activity report of activities.
  Performance Management:
• Conduct performance appraisals exercise for outsourced staff.
• Negotiate with clients on appraisal outcomes and rewards.
• Prepare training needs and schedule training for outsourced employees.
  Payroll Processing:
• Ensure submission of accurate salary variations promptly every month
• Ensure reconciliation of monthly invoice information with payroll variation information and submit to Finance for invoicing to client.

• BSc. degree in Industrial Relations, Human Resource Management, Business Administration or a related field.
• At least 3 years proven working experience as a HR Generalist or any relevant HR role.
• Excellent communication skills (written and spoken)
• Good organization and planning skills
• Great attention to detail
• Ability to maintain a high level of integrity and confidentiality
• Proficiency in the use of Microsoft Office Suite, especially Word, Excel and Power Point.
• Strong understanding and experience within the outsourcing industry
• Up to date with the latest trends and best Human Resource practices
• Ability to collaborate well with teams.
• Candidates proficient in data analysis and the use of AI tools will be given high consideration.

Mode of Application
Interested candidates should please send in their CVs (not more than two (2) pages) to [email protected]

 using the job title as the subject of the mail on or before 9th of October 2026.
Please note: Only shortlisted candidates will be contacted and interviewed immediately.
Successful candidates should also be willing to resume immediately.

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